Privacy Policy

PLEASE READ THIS PRIVACY NOTICE CAREFULLY. IT CONTAINS IMPORTANT INFORMATION ABOUT HOW WE PROCESS YOUR PERSONAL INFORMATION

We are committed to protecting and respecting the privacy of your personal information. We want you to be confident that your information will be properly protected whilst in our possession.

This notice explains how we, and carefully selected third parties we work with, will collect and use the personal information of our customers, suppliers, prospects, users of our websites and job applicants. If this

law to market to you, we will use your personal information to communicate with you on products or services that we provide that we think you may want, or need, or which may be of interest to you. We determine this by looking at your purchase history or the preferences you have set for content and method of communications.

• Marketing to other individuals identified in this notice.

We will not use your personal information to directly market to you.

• Sending personal information to us from third parties.

If you send personal information to us indirectly through the third parties we work with (such as recruitment agencies) these third parties will be in control of your personal information. You should check their privacy notices to ensure you’re comfortable with their marketing activities and the marketing you have consented to.

Children

We do not collect or hold personal information about children (beyond that relating to children of our employees held for legitimate purposes).

Where we send your personal information

We may have to share your personal information with the parties set out below for the purposes set out in the above table.

  • carefully selected third parties who provide a service to us to support our core operations, such as processing our mail, communicating with customers and prospective customers on our behalf, providing IT and administrative services and the development and improvement of internal systems and processes;
  • our sub-contractors in order to fulfil our service contract with you (only location information will be shared);
  • our payment providers, sage Pay and worldpay;
  • our survey provider, feefo;
  • competent authorities (statutory bodies, regulation authorities, authorised bodies who have a role laid out be law);
  • other opportunities where we are legally obliged to disclose your personal information (such as requests made in the prevention or detection of crime) or where disclosure is necessary to protect the property, rights and safety of us and our staff;
  • third parties to whom we chose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then new owners may use your personal information in the same way as set out in this privacy notice;
  • other companies where we are trialling products and services which we consider may improve our offering to customers and/or our business processes; and
  • other third parties where you have given consent or where we reasonably believe a third party is acting on your behalf.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third party service providers to use your personal information for their own purposes (unless you have personally agreed to this) and only permit them to process your personal information for specified purposes and in accordance with our instructions.

Whenever we share your personal information with third parties we will take all reasonable steps to ensure appropriate safeguards are in place to protect your personal information and your privacy rights.F unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required